01
Fixed Right the First Time.
Licensed technicians and a warranty that stands behind the repair. You should never pay for the same problem twice, so we fix it properly on the first visit.
5.0 Rated on Google by Collin County homeowners
Protecting Homes. Serving Families.
Family-Owned Plumbers in McKinney and Across Collin County
Upfront pricing, licensed technicians, and emergency service when you need it. Serving Collin County homes since 2001.
- Prices before we start
- Licensed, RMP-23766
- Track your plumber
What's going on at your house?
Pick the closest one. You'll see what it usually means and how fast to act.
No hot waterA drain that keeps cloggingA warm spot on the floorSewer smell or a backupA toilet that runs or rocksA dripping faucetSpots, scale or odd-tasting waterLow water pressure
Not sure which one? Take the 60-second check
No hot water
Pilot, element, thermostat or a tank at the end of its life. We find out which before anyone talks about replacing it.
How we handle water heater repairA drain that keeps clogging
One slow drain is usually local. Several at once, or gurgling, points to the main line, and a camera tells us why.
How we handle drain cleaningA warm spot on the floor
Often a hot water line leaking under the slab. Turn off every tap and watch the meter, then call us.
How we handle slab leak repairSewer smell or a backup
Roots and cracked cast iron are the usual causes in North Texas. Stop running water and call.
How we handle sewer line repair & replacementA toilet that runs or rocks
A running toilet wastes water around the clock. A rocking one can be leaking at the wax ring.
How we handle toilet repair & replacementA dripping faucet
Hard water wears out cartridges fast here. Repair or replace, we will price both.
How we handle faucet & fixture repair and installationSpots, scale or odd-tasting water
Collin County water is hard. A water test shows what is in yours before you buy anything.
How we handle water filtration systemsLow water pressure
From a clogged aerator to a failing main line. We check from the meter in.
How we handle water line repair & replacementRated and recognized by
"Our vision is that every homeowner has a plumber that treats them like family and their home like their own."
About Genzel
Your home is only as healthy as its plumbing. We take that personally.
We take responsibility for every water-related system in the house: water heaters, drains, sewer lines, slab leaks and filtration.
Genuine care comes before profit. Robby and Jamie Genzel built the company around treating customers and their homes with the same care and respect we would expect for our own families. That standard continues with every member of the Genzel Plumbing team.
25+years in Collin County
5.0rated on Google
RMPTexas Master Plumber license
Why Choose Genzel
Why Choose Genzel For Your Plumbing Repair
02
Cameras, Not Guesswork.
For recurring clogs and main line backups we put a camera down the line to find the cause before recommending a fix. No exploratory digging.
03
Track Your Plumber.
Once your appointment is booked you get arrival updates and can track your plumber, so you are not stuck at home all day waiting on a window.
04
Family-Owned Since 2001.
Robby and Jamie Genzel run the company on faith and family. They hold themselves to a higher standard and treat your home like their own.
Our Services
Plumbing Services in McKinney and Collin County
We work on homes, not commercial buildings. Anything in yours that carries water, gas or waste is ours to look after.
Plumbing Repairs
Leaks, toilets, faucets, water lines, pressure problems and the things you cannot quite name yet
Read More
Drain Cleaning
Kitchen, shower, toilet and main line clogs cleared, with a camera inspection when the clog keeps coming back
Read More
Slab Leak Repair
Slab leak repair in McKinney and Collin County: spot repair, reroute or repipe, each option priced in writing before work begins
Read More
Water Heater Repair
No hot water, rusty water, noise or a leak. We diagnose it before anyone talks about replacing it
Read More
Water Heater Installation
Tank and tankless replacement, sized and permitted properly, with financing if you need it
Read More
Tankless Water Heaters
Tankless installation, repair and descaling, sized for your household and for North Texas water
Read More
Sewer Line Repair & Replacement
Backups, roots and cracked cast iron in the line between your house and the city main
Read More
Water Filtration Systems
Water quality testing and whole home filtration for hard Collin County water, featuring the HALO Water Filtration System
Read MoreGoogle Reviews
Why homeowners keep calling Genzel
★★★★★Drain cleaning
“Brody with Genzel Plumbing cleared my sink clog quickly and efficiently. He was friendly, professional, and did excellent work.”
★★★★★Faucets and fixtures
“Highly recommend! They got to my home quickly and Wyatt made the repairs with no issues. Replaced the valve on my sink and tested all to make sure it was working properly. Cost was very reasonable. Thanks!!”
★★★★★Gas lines
“Genzel Plumbing is reliable, conscientious, and reasonably priced. I had some of my gas pipes replaced and they took great care in doing a good job. I feel assured that I have no more leaks. Thanks!”
★★★★★HALO filtration
“Everyone was easy and pleasant to work with. Very professional in all work done. Hooked up outside propane gas grille, and installed a Halo water system. Will definitely use them again.”
★★★★★Maintenance
“Performed the tankless water heater flush and answered any questions we had throughout the process. Very courteous and professional. I highly recommend Parker and Genzel Plumbing as a whole.”
★★★★★Plumbing repairs
“Wonderful service!! I have had both Luke and Parker Genzel fix different issues throughout this year. They are so polite and professional. They really know what they’re doing and are quick to respond. Averi handled making the appointment and was so accommodating and quick to send updates. I highly recommend using them!”
★★★★★Camera inspection
“Genzel is very professional! They provide video and photos from camera inspections and provide quotes for repairs immediately!”
★★★★★Sewer lines
“Wyatt did a fabulous job determining the condition of our cast iron. Yes, we need a replacement, but it was refreshing to speak with a knowledgeable professional that takes the time to explain and walk you through the process. Very helpful when you have to spend a lot of $$$$ for repairs.”
★★★★★Slab leaks
“Robby and his guys did an amazing and quick job on our slab leak. Gave us a great price and communication couldn’t have been better! Will definitely do business with them again!!”
★★★★★Tankless
“Fixed tankless water heater on same day appointment that included going to buy parts. Very reasonable pricing and friendly knowledgeable workers. Great experience overall!”
Quoted as written from Genzel Plumbing’s Google reviews. More reviews
Current specials
Three offers on installs right now
Mention the offer when you call or book.
Tank water heater$300 off
50-gallon tank water heater install
Replacing a 50-gallon tank? Take $300 off the installation.
Mention it when you book. Can't be combined with Guardian Plan discounts. About water heater installs
Water filtration$600 off
Whole house water filtration system
Filter and condition the water for the whole house, HALO systems included.
Mention it when you book. Can't be combined with Guardian Plan discounts. About the HALO system
Tankless$500 off
Tankless water heater install
Endless hot water for less. Take $500 off a tankless installation.
Mention it when you book. Can't be combined with Guardian Plan discounts. Is tankless right for you?
Genzel Guardian Plan
Your home's plumbing, protected all year from $27 a month
$27 a month or $282 a year on a 12-month plan. Full coverage for less than a dollar a day, backed by 25 years in Collin County.
15%
Off every service, from day one
The discount activates the moment you enroll and applies to every eligible service call, saving up to $500 per visit. No dispatch fees, ever
24h
Guaranteed appointments and priority scheduling
Members skip the line with a guaranteed appointment within 24 hours, Monday to Friday, plus video chat with a licensed Genzel plumber
1x
Annual flush, inspection and water quality test
One water heater flush, a visual whole-house plumbing inspection, a water quality test and $150 off drain cleaning every membership year
Work Process
We’ll Fix Your Plumbing in Just 3 Simple Steps
- 01
Book Your Service
Call us or book online. Tell us what is going on and we will find a time that works for you.
- 02
We Diagnose the Problem
A licensed plumber arrives in your window, looks at the problem and gives you the price before any work starts.
- 03
Job Complete
Once you approve the price, we do the work, test it and clean up before we leave.
Service Areas
Based in McKinney. Out across Collin County every day.
Serving McKinney, Allen, Anna, Celina, Plano, Prosper and Richardson and the rest of Collin County. All service areas.
Genzel Plumbing Company
6851 Virginia Parkway, Suite 201
McKinney, TX 75071
6851 Virginia Parkway, Suite 201
McKinney, TX 75071
Plumbing guides
Plumbing advice for Collin County homes
The things our plumbers end up explaining on service calls, written down so you can check before you call.
How to unclog a toilet
Stopping an overflow, using a flange plunger the right way, when to reach for an auger, and the signs the clog is in your main line.
Read the guide
Tankless water heater pros and cons
What a tankless unit saves, what it costs, and the gas, venting and hard water questions to settle before you switch.
Read the guide
Clogged kitchen sink with garbage disposal?
The safe order to try things in, from the reset button to the P-trap, and the signs that mean you should stop and call someone.
Read the guideFAQ
FAQs about Genzel Plumbing
Still have a question?
Call (972) 238-5585 and a real person at our McKinney office will point you in the right direction
Contact UsCommon questions
What areas does Genzel Plumbing serve?
We are based in McKinney and serve homeowners across Collin County and nearby North Dallas communities: McKinney, Allen, Anna, Celina, Plano, Prosper, Richardson and Frisco. Not sure if you are in range? Call (972) 238-5585 and we will tell you.
Are your plumbers licensed and insured?
Yes. Genzel Plumbing is fully licensed and insured (Texas license RMP-23766) and our technicians meet all Texas plumbing requirements. The work is code-compliant and backed by our warranty.
Do you offer emergency plumbing service?
Yes. Plumbing emergencies do not keep business hours. If you have a major leak, sewer backup, slab leak or no hot water, call (972) 238-5585. Emergency calls are prioritized and we will give you the next available arrival window so you are never left guessing.
Do you give upfront pricing and estimates?
Yes. We explain the problem, walk you through your options and review pricing before any work begins. Most jobs come with Good, Better, Best options so you can choose what fits your home and budget. Financing is available for larger projects.
Do you repair and install water heaters?
Yes. We repair and install both traditional tank and tankless water heaters. If yours is not producing hot water, is making noise or is leaking, we diagnose the issue and help you decide between repair and replacement. Financing is available for new units.
Can I track my plumber or get arrival updates?
Yes. When your appointment is scheduled we keep you informed with arrival updates, so you can plan your day instead of waiting at home for a plumber.
Do you handle main sewer line clogs and tree roots?
Yes. Main line clogs and tree root intrusions are common in North Texas. If several drains back up at once, you hear gurgling, or you notice sewer odors, call us. We use camera inspections to find the cause before recommending a fix.
What is the Genzel Guardian Plan?
A membership from $27 a month, or $282 a year, that gives you 15% off every service, no dispatch fees, guaranteed appointments within 24 hours Monday to Friday, an annual water heater flush, a visual whole-house plumbing inspection and a water quality test.
Protecting Homes. Serving Families.
Not ready to book? Ask us first.
Tell us what is going on and a licensed McKinney plumber will get back to you. No obligation, and no need to pick a time slot.
Genzel Plumbing Company
Leaking, clogged or cold? Talk to a Genzel plumber.
Family owned in McKinney since 2001. You get the price before any work starts.
(972) 238-5585