on Google by Collin County homeowners
Protecting Homes. Serving Families.
Upfront pricing, licensed technicians, and emergency service when you need it. Serving Collin County homes since 2001.

Trusted by thousands of North Texas families since 2001

Rated and recognized by




We take responsibility for every water-related system in the house: water heaters, drains, sewer lines, slab leaks and filtration.
Genuine care comes before profit. Robby and Jamie Genzel built the company around treating customers and their homes with the same care and respect we would expect for our own families. That standard continues with every member of the Genzel Plumbing team.
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Why Choose Genzel

Licensed technicians and a warranty that stands behind the repair. You should never pay for the same problem twice, so we fix it properly on the first visit.

For recurring clogs and main line backups we put a camera down the line to find the cause before recommending a fix. No exploratory digging.

Once your appointment is booked you get arrival updates and can track your plumber, so you are not stuck at home all day waiting on a window.

Robby and Jamie Genzel run the company on faith and family. They hold themselves to a higher standard and treat your home like their own.
Serving McKinney, Allen, Anna, Celina, Plano, Prosper, Richardson and the rest of Collin County. All service areas.
Genzel Guardian Plan
$27 a month or $282 a year on a 12-month plan. Full coverage for less than a dollar a day, backed by 25 years in Collin County.
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Off every service, from day one
The discount activates the moment you enroll and applies to every eligible service call, saving up to $500 per visit. No dispatch fees, ever
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Guaranteed appointments and priority scheduling
Members skip the line with a guaranteed appointment within 24 hours, Monday to Friday, plus video chat with a licensed Genzel plumber
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Annual flush, inspection and water quality test
One water heater flush, a visual whole-house plumbing inspection, a water quality test and $150 off drain cleaning every membership year
FAQ
We are based in McKinney and serve homeowners across Collin County and nearby North Dallas communities: McKinney, Allen, Anna, Celina, Plano, Prosper, Richardson and Frisco. Not sure if you are in range? Call (972) 238-5585 and we will tell you.
Yes. Genzel Plumbing is fully licensed and insured (Texas license RMP-23766) and our technicians meet all Texas plumbing requirements. The work is code-compliant and backed by our warranty.
Yes. Plumbing emergencies do not keep business hours. If you have a major leak, sewer backup, slab leak or no hot water, call (972) 238-5585. Emergency calls are prioritized and we will give you the next available arrival window so you are never left guessing.
Yes. We explain the problem, walk you through your options and review pricing before any work begins. Most jobs come with Good, Better, Best options so you can choose what fits your home and budget. Financing is available for larger projects.
Yes. We repair and install both traditional tank and tankless water heaters. If yours is not producing hot water, is making noise or is leaking, we diagnose the issue and help you decide between repair and replacement. Financing is available for new units.
Yes. When your appointment is scheduled we keep you informed with arrival updates, so you can plan your day instead of waiting at home for a plumber.
Yes. Main line clogs and tree root intrusions are common in North Texas. If several drains back up at once, you hear gurgling, or you notice sewer odors, call us. We use camera inspections to find the cause before recommending a fix.
A membership from $27 a month, or $282 a year, that gives you 15% off every service, no dispatch fees, guaranteed appointments within 24 hours Monday to Friday, an annual water heater flush, a visual whole-house plumbing inspection and a water quality test.
Protecting Homes. Serving Families.